…it didn’t feel like I was just making products for small businesses, but making products for dreamers, like me.
I was the sole Design Intern at Intuit’s Plano office, Texas in the summer of 2018. I worked on two projects:
- Document management for accountants – to help generate faster tax returns. This included conducting 15+ user interviews with early lo-fi a/b testing and usability tests along with the chief user researcher. I drew insights into users’ pain, aligned them to business goals and iterated in lo-fi before deliberating on shipping decisions.
- The One Intuit Accountant project – to design a seamless experience between Intuit’s accounting (Quickbooks) and tax (ProConnect Online) products.
I researched current product experiences and interviewed stakeholders from across Intuit from design, product management, and engineering. I used storyboarding and journey-mapping frameworks to gather empathy for users.
Mapped transitions from current to ideal product states, that would reduce customer call and training costs, generate faster account setups and drive the ‘One Intuit’ brand identity.
I participated in Service Blueprinting, rapid prototyping sessions and doodled visual maps to empower team brainstorming. I also worked with my fellow interns from sales and engineering to help prototype their ideas into functioning interfaces. As a side project, I also created 30 prototypes, in 30 days each in under 30 minutes each to demonstrate a bias-to-action and assist my Design team in some of their internal tasks. Finally, I presented my work to the VP and Senior Leadership Team of Intuit, Texas.
I volunteered as one among the many interns at Intuit, in making and packaging transportable nutrient-rich meals for hungry children in Asia, as part of the #RiseAgainstHunger project. We beat our target of 50,000 meals.
I also volunteered towards Canine Companions for Independence and helped assist puppies to train them into companions for the old and specially-abled.
To learn more about my experience at Intuit, please contact me.